Welcome to Basil & Birch!
We value your trust and are committed to providing a seamless shopping experience. Please review our policies to understand how we operate.
1. Terms of Service
By accessing our website and purchasing products, you agree to comply with our terms and conditions. If you do not agree, please do not use our site.
2. Order Processing
Orders are typically processed within 2 business days. You will receive an email confirmation once your order has been successfully processed and shipped.
3. Payment Methods
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely.
4. Shipping Policy
We offer shipping options within the lower 48 United States. Shipping costs are calculated at checkout based on your location and selected shipping method. Please allow 5-7 business days for delivery.
5. Return and Exchange Policy
We strive for your satisfaction with every purchase. If you are not completely satisfied, you may return items within 30 days of receipt for a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Note: Certain items, such as [insert any non-returnable items, e.g., personalized or sale items], are final sale and cannot be returned.
6. Refund Policy
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable.
7. Privacy Policy
Your privacy is important to us. We collect personal information only to process your orders and enhance your shopping experience. We do not sell or share your information with third parties without your consent. Please see our Privacy Policy for more details.
8. Customer Support
If you have any questions or concerns regarding our policies, please contact our customer support team at info@shopbasilandbirch.com. We are here to help!
9. Changes to Policies
Basil & Birch reserves the right to update or modify these policies at any time. Changes will be posted on this page, and your continued use of the site constitutes your acceptance of the revised policies.